Privacy Policy
Contents
This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you agree to the practices described below.
1. Who We Are
RxAI ("we", "us", "our") is an AI consulting and digital transformation business based in Macquarie Park, Sydney, New South Wales, Australia. We operate the website at www.rxai.com.au and provide professional services including AI consulting, software development, and related digital services.
For privacy enquiries, contact us at james@rxai.com.au.
2. Information We Collect
We collect information in the following ways:
- Information you provide directly — name, email address, company name, and any details submitted through our contact or booking forms.
- Automatically collected data — IP address, browser type, pages visited, session duration, and referral source, collected via cookies and analytics tools.
- Communications — content of emails or messages you send us, including through Google Meet sessions.
- Business information — details about your business provided during consultations, scoping, or service delivery.
We collect only the information reasonably necessary for us to provide our services and improve your experience.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and deliver the services you have requested.
- Schedule and conduct consultations via Google Meet.
- Send service-related communications, including updates, proposals, and invoices.
- Improve our website, services, and internal processes through aggregated analytics.
- Comply with legal obligations and enforce our agreements.
- Develop case studies, testimonials, or portfolio examples — with your prior consent.
- Send you occasional marketing communications about our services. You may opt out at any time by emailing james@rxai.com.au.
We will not use your personal information for purposes materially different from those described above without notifying you and, where required, obtaining your consent.
4. Disclosure of Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers — trusted third-party vendors who assist us in operating our website and delivering services (e.g., Google Workspace, analytics providers), bound by confidentiality obligations.
- Legal requirements — where disclosure is required by law, court order, or government authority.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
- With your consent — for any other purpose you have explicitly authorised.
5. Data Storage & Security
Your information is stored on secure cloud infrastructure, primarily within Australia. Where data is processed or stored overseas (for example, via Google's global infrastructure), we take reasonable steps to ensure it receives equivalent protection.
We implement commercially reasonable technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or de-identify it in a secure manner. Aggregated, non-identifiable analytics data may be retained indefinitely.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Opt out of direct marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have mishandled your information.
To exercise any of these rights, contact us at james@rxai.com.au. We will respond within 30 days. We reserve the right to verify your identity before processing any access or correction request.
8. Cookies & Analytics
Our website uses cookies and similar technologies to improve functionality and gather aggregated usage data. Analytics data is used solely to improve our website and services. We do not use cookies to build personal advertising profiles or sell data to advertisers.
You may disable cookies in your browser settings. Doing so may affect the functionality of certain parts of our website, but will not prevent you from accessing our core content.
9. Third-Party Links
Our website may contain links to external websites, including client project sites and third-party platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy at any time without prior notice. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
11. Contact Us
For any privacy-related questions or concerns, please contact:
RxAI
Macquarie Park, Sydney NSW, Australia
Email: james@rxai.com.au